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Bővebben

·      Ensuring accurate running of reception including check in/out procedures.

·      Responding to guest queries in a timely and efficient manner.

·      Ensuring, that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments.

·      Demonstrating a high level of customer service at all times.

·      Understanding thoroughly all the information about hotel room packages, promotions and other general product knowledge necessary to perform daily duties.

·      Maximizing room occupancy and use upselling techniques to promote the hotel.

·      Understanding correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.

·      Ensuring all Guest deliveries and messages are received effectively and efficiently.

·      Acting in accordance with fire, health and safety regulations and follow the correct procedures when required,

·      Following and adhering to company brand standards.

·      Assisting other departments wherever necessary and maintaining good working relationships with team members.

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