Tapasztalati szint

Medior

Bővebben

What will you do?

• Work on assignments/projects as part of a team
• Become knowledgeable of the Customer Service functions of the ERP system
• Customer data maintenance
• Assess individual customer requirements and direct activities to appropriate departments
• Maintain daily customer service reports
• Manage all fax/written/web orders within the division's guidelines, relay price and availability of products to customers where necessary
• Deal with customer complaints efficiently and professionally as per the service level agreement
• Maintain and create new customers accounts
• Adhere to SOP’s, SLA’s and departmental training guideline
• May be required to perform other related duties as required and/or assigned

How will you get there?

• Competent Microsoft Office user
• Strong written and verbal communication skills
• Must have the ability to identify and solve problems and to multi-task under deadlines
• Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player
• Display attention to detail and accuracy in the workplace
• Good organizational skills and the ability to prioritize effectively
• Must demonstrate judgment, tact, and diplomacy in dealing with internal and external customers
• Work on own initiative on daily routine tasks as well as solving system issues
• Fluency in English and German is required

Experience:

• Relevant customer service experience required, preferably in a call centre/office environment
• Experience with Oracle or SAP preferred but not essential

Education:

• Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.

Elvárások

Strong written and verbal communication skills

Must demonstrate judgment, tact, and diplomacy in dealing with internal and external customers

Work on own initiative on daily routine tasks as well as solving system issues

Experience with Oracle or SAP preferred but not essential

Display attention to detail and accuracy in the workplace

Fluency in English and German is required

Must have the ability to identify and solve problems and to multi-task under deadlines

Relevant customer service experience required, preferably in a call centre/office environment

Good organizational skills and the ability to prioritize effectively

Competent Microsoft Office user

Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player

Ország vagy megye

Hungary

Település

Budapest